1 - Is the bank deposit the only way to make the payment for my reservation?
Yes.
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2 - In case I wish to cancel a previously confirmed reservation, do I get a refund?
A refund shall not be issued, but a credit will be generated in your name and is valid for 6 months.
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3 - In case of cancellation, may I transfer my reservation or my credit to someone else?
Yes. Check availability for the desired period of time. If availability is confirmed, please contact the reservations office 48 hours prior to check-in informing changes.
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4 - Is the hotel located close to the beach?
Yes. 11 km from Atalaia Beach and 17 km from Pedra do Sal Beach.
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5 - Is there an entertainment area close to the hotel?
Yes. The hotel is located a block away from restaurants, bars, snack bars, video rental stores, gas stations, stores, among others.
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6 - Do I have to leave the hotel premises to go to a restaurant?
No, there is a restaurant in the hotel that is open from 6:30h to 22:00h
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7 - What is the average price of services I may use in town?
Vans (in town): R$ 1,20
Vans (to beaches): R$ 2,50
Taxi: average (in town) R$ 10,00
LAN House: R$ 5,00/hour
Cinema: R$ 8,00
Night club: R$ 10,00
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8 - Does the hotel offer a crib?
Yes, in case you need a crib, please inform us when making reservations. There is no additional fee for this service.
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9 - Up to what age are children free of charge?
Children under 6 do not pay.
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10 - Does the hotel offer some type of guided tourist service?
Yes, Historical City Tour (visit to beaches and historical sites in town) and By Night (a night tour to the main night sites in town?)
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11 - Do you have transfer services from the bus station to the hotel?
Yes, please request the service when you make your reservations. The cost is R$ 10,00 per transfer.
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12 - What time is the check-in and check-out?
At noon.
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13 - What credit card can I use in and out of the hotel?
Usually MasterCard and Visa. In the hotel, MasterCard , Visa, Amex and Hiper.
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14 - What is the city’s criminality level?
Low.
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15 - Can I have an extra bed in my room?
Yes, we charge an additional R$ 40,00.
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16 - What about the health system in town?
2 private hospitals.
1 state hospital (with CAT SCAN and ITU with 10 beds) Health plans coverage: UNIMED, AMIL, PLANTA, IAPEPE, GAMA.
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17 - How can I take advantage of the special rates?
You should check the conditions for each period such as minimum stay, number of people etc.
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18 - Information about the water.
Water pre-analyzed and of excellent quality.
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19 - During low season, do I need to make a 50% deposit?
Normally there is no need, unless vacancies are low and in this case the hotel will need a deposit to guarantee reservations.
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20 - If I wish to rent a car in town, where can I find one?
The hotel offers cars equipped with air conditioning for an average daily rental fee of R$ 80,00.
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21 - Does the hotel organize site seeing trips and transfers?
Yes, we organize trips and transfers that are previously requested.
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FAQ